Virtual Agent restart conversation and reload history
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎07-21-2025 02:25 AM
When a user change the portal language
I need to restart the VA conversation in order to force it to update the language of the conversation
2 REPLIES 2
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎07-21-2025 02:27 AM
Hi @JojiPro25 ,
Please follow this Article : Real Time Language Switcher in Virtual Agent - ServiceNow Community
Thanks,
Sandeep Dutta
Please mark the answer correct & Helpful, if i could help you.
Sandeep Dutta
Please mark the answer correct & Helpful, if i could help you.
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎07-21-2025 02:32 AM
I want when an user switches the language on the portal to start a new conversation with the selected language and reload history in order to force it to update the language of the conversation , the article does not solve that .🤔