How to show list of open incidents of current user and other steps

[JordyZ]

Hi,

I'd like to configure the following, but am not sure how to do it.

1) I'd like the bot to show a list of open incidents of the current user (I've tried with lookup utility and non-scripted conditions but the bot is not returning any records for some reason?).

2) Then the bot says "Please select the ticket concerned by your question." The user then selects the relevant open incident out of the list.

3) After that, the bot should show the status and latest comment of that incident and then ask whether the user wants to add a comment or attach a file to that incident, if yes, how to configure that?

Any help for any of the steps would be greatly appreciated!

[Mark W3 · Accepted solution]

1) I would approach this by creating a Reference Choice node.  Populate by Record from the Incident Table.  For Filter Choices, set the Condition Caller is (Input Variables>User) and any other conditions you may want (State etc...)

2) After the user chooses you can create a Record Output node and display an INC card with the fields you want to display.  For adding notes and/or attachments to the INC record you would add Text Input and File Picker nodes respectively. 

Mark

[JordyZ]

This did the trick, thanks!

[aakashps]

Hi @Mark W3 

I tried a simple way as you told, but it isnt working for some reason. It says am having technical issues and wont be able to continue. Any help here?