How to use setup topics: AI search (fallback) in virtual agent. And what is its function

[Junyu]

Dear all,

I wonder the difference between AI search (fallback) and Contextual search (fallback)? I found them in the topic list, but I don't know when to use which one and how to use AI search (fallback)?

Thanks a lot.

[Anshul Agarwal]

The purpose of AI Search Fallback topic is to let VA know, what to do in case AI Search did not return a result. You can clone it and customize it to your requirements.

[Junyu]

In other words, I cannot use topic AI search defined by servicenow

[Community Alums]

AI search is not available in PDI, so you cannot use it.

Go with Contextual search(Fallback). 

[Junyu]

Hi @Sandeep Dutta 

I am using Bosch instance, not PDI. But I still can’t use AI Search.

[Community Alums]

ok, did you enabled the glide.ais.genius_result.enabled  property?

AIS Genius results uses a NLU Model.  Can you also check if your Default AI Search model is trained and published.

Filter Navigator > NLU Workbench > search for AI Search
Train and Publish.