How to add survey to a Topic in Virtual Agent
Hi All,I want to add existing "Virtual Agent Satisfaction Survey" in the Virtual Agent topic.Can someone help me out how to add the survey in Topic.Please find attached screeenshots.
Forum Posts
How to get the nowBotID & is it configurable?
How to get the nowBotID ? which is sent with the request from Inbound Rest Endpointhttps://<instance-url>/api/sn_va_as_service/bot/integrationIs nowBotID configurable, Can we pass our own ID?, And how to access it at the Outbound Response ? Inbound r...
VA chat download transcript in not working
Hi Team , We enabled chat script download in VA but for some user we are getting errors please find below error message Error :: This user doesnt have access to this transcript , what would be the reason for it , do we need any specific roles to d...
Resolved! NLU - Increase the intent confidence threshold
According to Tokyo release notes ServiceNow NLU update, The com.glide.cs.intent_confidence_threshold system property has been updated to 0 and should not be changed to a different value for ServiceNow NLU. The property is applicable only if you ar...
VA to Live Agent Transfer not Working From Setup Topic
Hello everyone, I've modified the Anything Else setup topic to include another prompt to the user - it also asks them if they want a Live Agent. If they choose a live agent, it asks them to select a queue. It then sets a variable that contains an ide...
Does SNOW supports voice bot?
I just wanted to make sure that whether SNOW supports voice bot or not! Does anyone have prior documentation the above mentioned
Resolved! Chat Contact Support Menu Item Icon Not Displaying
Greetings! I would like to replace the OOB Default icon used in the menu item so that I can have a line item for Phone that doesn't result in a link as we do not have this option enabled in our instance. NOTE: I have tried replacing the icon on the ...
Configuring Virtual Agent Contextual Search
Hello, I've been trying to implement a filtered contextual search into my virtual agent responses. The contextual search is returning results but they do not appear to be filtering down as expected. Here's the steps I've completed from the documentat...
How can I add the different font styles and emojis on the Virtual Agent Chatbot
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Resolved! VA Designer Screen goes Blank
In the VA Designer application I’m updating an existing Topic. After a decision point I have three branches and I want to edit the condition of one or the branch labels. When I click the label and then click Edit Condition, the whole designer screen ...
Resolved! Virtual Agent custom greetings & Closure
Hi Experts,I need to use a custom greetings and closure message for only one VA topic that I created. Its a live agent topic, basically, but I don't want to disturb the existing greeting and closure message configs for the other topics present alread...
Resolved! Virtual Agent - Agent Chat routing
Hello guys,I am trying to setup the Virtual Agent routing to Live Agent queues based on customer input. I can "easily" achieve this with "Connect Support" (chat_queue) by passing the queue sys_id in an Action expression using "vaVars.LiveAgent_queue"...
change 'Transfer message' and 'No Agent available message' of chat setup in other languages
Hi All, The requirement is we are asking user to select language to connect to an agent and if user select french then the message "Please stand by while I connect you to a live agent." should come in french and if user select german then the message...
Integration between Google Dialogflow and Servicenow Virtual Agent
Dear all, We have a FAQ module (user input sth, then the bot recognizes the intent and will give the corresponding response) and it is driven by Google Dialogflow. I want to ask whether it is possible for the Virtual Agent to call the FAQ module (i...
Input reference across topics.
Hello all, I'm currently trying to send a reference from the queue table (awa_queue) to the next topic in line to check the schedule and agents availability. Simply trying to send a queues value, through the Start Segment of the topic to run some scr...