How to use setup topics: AI search (fallback) in virtual agent. And what is its function

[Junyu]

Dear all,

I wonder the difference between AI search (fallback) and Contextual search (fallback)? I found them in the topic list, but I don't know when to use which one and how to use AI search (fallback)?

Thanks a lot.

[Junyu]

Yes , I can find this Default AI Search model and it has been published. So how to do next?

[Junyu]

I still can't use the AI Search.

[Junyu]

Hi @Sandeep Dutta 

I still can't use the AI Search.

[sachinbhasin11]

you need to try on portal instead of preview window to test

[WillWitten]

Agreed - within the testing window there is no utterance for the topic to use as a search query