HR agent workspace slowness for some users

VinodhaGG
Tera Contributor

‎02-24-2026 01:30 AM

Hi,
My client is facing slowness in HR agent workspace whenever they open HRC and HRT it is taking longer time and same issue is not there for my account and when I impersonate the client also unable to reproduce the slowness.

Please let me know what action I need to take care to fix this issue.

Regards,

Vinodha

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3 REPLIES 3

Ankur Bawiskar
Tera Patron

‎02-24-2026 01:32 AM

@VinodhaGG 

did you check any client script or ui policy is taking time to execute?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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Dr Atul G- LNG
Tera Patron

‎02-24-2026 01:35 AM

Try repair/update  the plugin once

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Tanushree Maiti
Kilo Patron

‎02-24-2026 01:46 AM

Hi @VinodhaGG ,

 

Check this Servicenow Support KB if it helps- 

How to troubleshoot Slow Transactions or Page Load Issues in Next Experience Workspace and Portal Ex...

Knowledge Article View - Now Support Portal

Agent Workspace loading slowly - Support and Troubleshooting

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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