Hyperlinks in text responses showing full URL and not opening with Virtual Agent in Microsoft Teams

[Stacey9]

When we updated the plugin for the conversational integration with MS teams our test responses that contained URLs started to display with the whole URL under the text and the link only opens a new blank window in Teams. Is there an option get the link to open back up in ServiceNow like it used to and to stop it adding in the URL after the text?

[Ratnakar7 · Accepted solution]

Hi @Stacey9 ,

You can use Link Bot response with header and label like below :

https://docs.servicenow.com/bundle/utah-servicenow-platform/page/administer/virtual-agent/reference/...

If my response helps you to resolve the issue close the question by Accepting solution and hit thumb icon. From Correct answers others will get benefited in future.
If it helps please click Accept as Solution/hit the Thumb Icon.

Thanks,

Ratnakar

[Stacey9]

Thanks Ratnakar,

I think this might be the easiest option for us to take. Looks like HTML response cards work OK too.

Cheers,

Stacey