Hi, I am trying to reuse the Request Catalog item block in our environment but with no luck. Its always returning va_support: false I have read the ServiceNow product documentations for this topic blocks and even made sure the service catalog propert...
Submit a Service request topic is deprecated, do we have any other oob topic that handles catalog request submission. I have made a copy of oob and using in agent chat but would like to know why it's deprecated and if there is any alternative ? @Will...
Hii, Virtual Agent topics are published but on portal it is showing "topics not yet created". in Utah. I republished all topics and after that on portal for some users topics are visible but for some users it is still showing "no topics". Looking...
Hello everyone,So my question is how can I delete record(s) with virtual agent using a topic.I did a try with a script action using a simple script with glideRecord and deleteRecord and in the conversation, it says that the record was deleted . But ...
I was wondering if anyone knew a way to get a Virtual Agent Service Portal Widget to popup with a text message like "How can I help you?". This way we can make the virtual agent widget more visible to users.
We enabled language switch and dynamic translation in Virtual Agent. Everytime, when switching the language in VA, after selecting 'Yes' to confirm the switch, the VA always responds with several searching result although I did not intend to search a...
HI there, When I opened chatbot, the greeting message and "Show Me Everything" button was showed in chatbot for the first time. However, I want to show all topics directly on chatbot screen without "Show Me Everything" button (Please refer the ...
Hello All, seeking assistance with the virtual agent detecting an end user typing in another language other than the default. The virtual agent responds with the default the message of asking the end user if they would like to continue the conversati...
Hi Experts, I am working on an integration where multiple applications are being connected to each other. The starting point of this integration is a chatbot (non-ServiceNow), where employee will submit their query. The query will be sent to ServiceN...
Why Virtual Agent is not supporting all type of variables , Where we can find the list of variable types that are supported by VA. Is there any possibility of adding the variable types to be supported by VA ?
We want to embed the Virtual Agent on our main website, which is not in ServiceNow. We have followed the SN documentation for allowing the embed of the Virtual Agent external page successfully. However, to start off, we don't want the main Virtual Ag...
My company has A,B,C portals . The default virtual agent is implemented for portal A. We implemented for portal B,C. The greeting message is executing independently for all portals but after the greeting message by default the Anything else topic of ...
I have built an intent that contains 161 utterances. I then created an entity that will point to a response further down the conversational flow of my topic. I then went to the VA Designer to link the new Entity to the Static choice node in my topic ...
Is it possible to always leave that user input bar always open?By default, whenever the user goes to a custom topic or when he has to choose an option, it is locked.
Hi all Anyone got experience to disable VA field at the bottom of chat "click here start to new conversation" after conversation end? And also hide the "+" button to start a new conversation. Currently my VA was design to be be initiate from externa...
