I don't know the catalog_item_id of my topic block

[jiajusong]

Now I have got two topic blocks Request catalog item and Request catalog item2.  They are all the same. However the question is, when I use the first topic blocks, I know the catalog_item_id of my topic block. So the Virtual agent done well in testing. But I don't know the catalog_item_id of my second topic block, how can I get this string?

Please let me know if you have some suggestions.

[jiajusong]

[Lynda1 · Accepted solution]

You need to know what the user is requesting before running the request catalog item. 

Then use the name of the input component,  Search_term is the example above to pass to the topic block.

[Akansha Gupta]

hi @jiajusong - 'catalog_item_id' refers to sys_id of the catalog item that should be requested.

I think you can use the same sys id in both the topic blocks.

Reference - https://www.servicenow.com/docs/bundle/washingtondc-servicenow-platform/page/product/service-catalog...

Note - Please mark my answer as correct, if it helps in answering your query.

Thanks

Akansha Gupta

[jiajusong]

Thank you for your reply. However Create incident2 is created by me by duplication from Create incident. I tried this way and it doesn't work.