I'm having technical issues and won't be able to continue this conversation.

[ovi1]

I have published one topic, if i test it then it shows like thia phis please help me with this 

[Community Alums]

Hi Ovi,

Make sure the _live_agent_support_ topic is active and published.

And,

1-Navigate to Collaboration > Virtual Agent > Designer,
2-Search for the topic
3-Set it to Active
4-And select this topic in the General Settings.

Note- The Topic should be published and Active to work as expected.

If still doesn't work then clone the OOB greetings topic and make your changes again.

Please mark my answer as Correct & Helpful, if applicable.

Thanks

Sandeep

[Community Alums]

I am Really glad to see it helped you, kindly mark the answer correct as well such that others can get help.

Thanks,

Sandeep

[SM_L]

Hello Sandeep,

Even i have a similar issue like i did some changes to existing flow designer after publishing am getting below error. could you please help me with this

I'm having technical issues and won't be able to continue this conversation.

Regards,

Suvarna 

[Mark Roethof]

Hi there,

What error is shown in the logs? In most cases, the errors created by Virtual Agent contain valuable information.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP

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