How to make a report to count how many users chat today?

gesaokfri · ‎02-25-2022

Hello everyone,

Does anyone know on how to make a report to count how many users chat today, I'm gonna use table Interaction [interaction], or anyone know which table that suite the report and what is the parameter?

Thanks.

Victor Chen · ‎02-25-2022

If you are on Quebec or later, I would use the Conversational Analytics Dashboard, which is a store app with out-of-the-box usage metrics. There is a date picker so that you can select day/week/month. Also, you can create your own metrics via UI Builder.

The out-of-the-box Performance Analytics dashboard for Virtual Agent (Paris) is no longer being supported or updated.

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Ankur Bawiskar · ‎02-25-2022

Hi,

something like this in filter condition

Created On Today

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

gesaokfri · ‎02-25-2022

yes, I already make the condition.

but, in a day it could be more than 50 user coming for chat, and it make the report so long, I just want to know info on how much user that chat without the user name, to make the report more simple. Could u tell how to make it?

Ankur Bawiskar · ‎02-25-2022

I didn't get this part

how much user that chat without the user name

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

gesaokfri · ‎02-25-2022

simply I just want to make like this:

but on that report it could be just 2 user, right? I just want to know how many user