Solved: I want to show message if All agents are busy in V... - Page 2 - ServiceNow Community

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@prabhati

It is not possible to configure this.

How would you know if agent is not available?

The option of contact live agent is available only during the Schedule you define.

So it is the responsibility of the chat queue group members to accept the incoming chat request.

This is the customer/business problem and not configuration issue.

If the user is waiting for long time they can close the chat or interact with the VA on another topic.

There is some workaround for this. Refer link below whether it would work for you

Agent Chat - Assign Interaction to all agents (First come / First Serve) or Restart Queue?

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

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10 REPLIES 10

Hi Prabhati,

Yes that is what was mentioned as this is not possible; they can either close the conversation or wait till somebody accepts that

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

@prabhati

Hope you are doing good.

Let me know if I have answered your question.

If so, please mark appropriate answer as correct & helpful to close the thread.

If not, please let us know if you need some more assistance.

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

@prabhati

Let me know if I have answered your question.

If so, please mark appropriate response as correct & helpful so that this thread can be closed and others can be benefited by this.

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

@prabhati

Hope you are doing good.

Let me know if I have answered your question.

If so, please mark appropriate answer as correct & helpful to close the thread.

If not, please let us know if you need some more assistance.

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

@prabhati

Hope you are doing good.

Let me know if I have answered your question.

If so, please mark appropriate answer as correct & helpful to close the thread.

If not, please let us know if you need some more assistance.

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader