In Virtual Agent training exercise, Default Chat Experience always loads instead of the NeedIt topic
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‎03-22-2024 07:32 AM
In the training exercise I'm doing, clicking Test on this -
- loads the Default Chat Experience instead of "Which type of NeedIt record would you like to view?":
Am I doing something wrong?
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‎03-22-2024 10:33 AM
HI @CliffB
Uncheck the "include topic discover" in the chat. It will load only the current topic, this is default enabled.
Thanks