How to deactivate a built topic and activate its duplicate

[KarenH2]

Hello.
I am looking for a way to deactivate a built topic and activate its duplicate.

Specifically, I duplicated the pre-built topic "Greetings." and created a new greeting "Greetings.-v2". However, "Greetings.-v2" is not reflected in the portal and the pre-built topic applies.

How can I get "Greetings.-v2" reflected in the portal?

[Gopal Allu]

Hi @KarenH2 ,

You can deactivate that using the active button on top right corner.

Go to Conversation al Interface -> Settings -> Virtual Agent -> Custon Greetings and Setup -> Default chat experience.

In setup topics you can give your own topics.

Give your chatbot Custom greeting and click test.

Please mark it helpful/correct. If it resolves your issue.

Thanks and Regards,

Allu Gopal.

[KarenH2]

1. Click Coversational Interfaces > Setting > Virtual Agent > Custom Greetings. & Setup
Click on Default chat experience in the record.
3．Open the Setup Topics tab
4．Click Greeting in the Setup topic type
5. Select "Greetings.-v2" from the Setup topic item *MUST BE PUBLISHED and ACTIVATED.
6．Return to the Default chat experience page and test + Update

compleated!!

[Gopal Allu]

Hi @KarenH2 ,

Please make my answer correct. if it suffice your requirement.

Thanks and Regards,

Allu Gopal.