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Integration of Copilot with ServiceNow Instance

KaranGoswami
Tera Contributor

Can anyone help me with Integration of Copilot with ServiceNow Instance. Also I can see one method of using connector from Copilot studio. Is there any other method I can use to complete my case ? Need ASAP.

2 REPLIES 2

Dr Atul G- LNG
Tera Patron
ServiceNow is a popular platform for I/T Teams to manage helpdesk tickets and build knowledge bases. But what if your Copilot Studio Agent could tap into that knowledge base and instantly answer tech support questions? Or let Users get information on their support tickets? In this video, I'll show

Victor Chen
ServiceNow Employee

An integration between Now Assist in Virtual Agent and Microsoft Copilot is available as of the Xanadu release. For more information, see this article.

Official integration documentation: Integrating Now Assist in Virtual Agent with Copilot