Integrating Virtual Agent in Google chat

[Rahamath]

Hi all, 

Any idea how we can integration Virtual agent in  Google Chat .

Thanks

Rahamath 

[Shipra8]

Hi - You can leverage our Custom Chat integration framework to integrate VA in Google Chat. Documentation here - https://docs.servicenow.com/bundle/paris-performance-analytics-and-reporting/page/administer/virtual-agent/concept/va-custom-adapter-framework.html

[Muralidharan BS]

Hi Rahamath,

You can use Virtual Agent API to integrate with your chat and use it as primary chat bot. 

https://docs.servicenow.com/bundle/paris-performance-analytics-and-reporting/page/administer/virtual-agent/concept/virtual-agent-api.html

Thanks

[Boyd4784]

Integrate Google Hangouts Chat and ServiceNow the way you want. Boost efficiency of your internal processes and automate your operations in ServiceNow.

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[Steven Froggatt]

Hi,

I am looking at how we can do the same. Did you manage to get anywhere with this?

Thanks

Steve