Hi Team, we have integration ServiceNow virtual agent to other third-party but live agent accept re

[Community Alums]

Hi Team,  we have integration ServiceNow virtual agent to other third-party but live agent accept request then chat box is closed then agent is unable to connect with customer. 

[prerna_sh]

Hi @Community Alums 

Can you please explain this more briefly?
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If my response solves your query, please marked helpful by selecting accept as Solution and Helpful. Let me know if anything else is required.
Thanks,
Prerna

[Community Alums]

Hi prerna_sh,

thank you for your response

Whenever customer  message to live agent then live agent will receive request once agent is accept request then chat window is closed then live agent is unable to connect with customer.

[prerna_sh]

Hi @Community Alums 

Sorry for the late response, please check out this:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0829977
Also:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0826333
If this doesn't solve your query, you can a ticket with ServiceNow

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If my response solves your query, please marked helpful by selecting accept as Solution and Helpful. Let me know if anything else is required.
Thanks,
Prerna