Is anyone aware of an issue with logging in Virtual Agent Designer?

[Connor15]

When trying to log a message to the Log tab in Virtual Agent Designer topic tests the messages aren't showing.

The logs are still showing under system logs. However this is a little cumbersome and would be preferable to show in the Logs in the Test conversation like they previously did.

See attached screenshot for the code written in a Script Action block. Also tested this in a regular Bot Response, same problem.

I am trying to get this to work in Global scope, but have tried this in an application scope as well.

In the application scope the script throws an error as some of the same methods used aren't available. But removing those scripts still doesn't allow the messages to show on the Logs tab.

Last known working in Quebec version of Service Now. Maybe Rome.

Any help would be greatly appreciated as it's useful when testing decision tree logic in scripts for VA.

[Connor15]

Hi Edson,

That's worked. Thanks for your help.

Great workaround until the problem is resolved.