Is there a list how to configure VA demo for HR and IT?

VadimJ
Tera Contributor

‎02-07-2025 03:35 PM

hi all,

 

Is there a psot with the list of steps how to configure VA demo for HR and IT? 

 

thanks,

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Simon Hendery
Mega Patron
Mega Patron

‎02-07-2025 04:03 PM

Hi @VadimJ 

 

There are some demos available in DemoHub that might suit your requirements, particularly this one:

 

Modern Digital Agent Experience (Xanadu)

This narrative focuses on latest features of Agent experience in Service Operations Workspace. Through built-in AI-powered self-service in Employee Center VA, interaction between employees and agents becomes direct and smooth. Agents are also empowered with built-in GenAI capabilities of Now Assist for expedited incident resolution process as well as automated knowledge creation process.

Now Assist for ITSM helps Laxmi (Tier 1 Agent)and Abel (Tier 2 Agent) by showcasing the Virtual Agent chat conversation followed by an Agent Using Chat Summarisation to understand the summary of the conversation between Virtual Agent and the caller, and then meanwhile also showcasing Incident Summarisation, Reply recommendations, Recommended Actions, Resolution Notes Creation and Knowledge Article Creation.