Is there a way to edit or hide "open chat window" at virtual agent icon?

[shun6]

Hi all,

I'm trying to make the virtual agent more prominent in Service Portal.

Is there a way to customize virtual agent popup?

(for example: change the size and shape of text bubble, edit the "open chat window" text, etc.)  

Thanks!

[Mark Roethof]

Hi there,

Are you using Agent Chat configuration or a legacy Virtual Agent widget?

For Agent Chat configuration you can only change the text itself, not the shape, color, etc..

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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[shun6]

Thank you for your reply!

How can I change the text and is it possible to hide this popup?

[Mark Roethof · Accepted solution]

The text can just be changed by updating the UI Message (or adding if it does not exist yet).

Hiding the popup: for Agent Chat configuration not possible.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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[Subhajit Naskar]

Hello @Mark Roethof , 

Can you please provide some more insight on how to do this? - changing that popup text message.

or maybe provide some document on where this can be found. I wasn't able to find anything like this on the servicenow docs. Thanks!