Is there a way to edit or hide "open chat window" at virtual agent icon?

[shun6]

Hi all,

I'm trying to make the virtual agent more prominent in Service Portal.

Is there a way to customize virtual agent popup?

(for example: change the size and shape of text bubble, edit the "open chat window" text, etc.)  

Thanks!

[Krissy]

Hi,

How can we achieve this view UI message? Its currently not in UI Message.

[Eric Merkle]

HI @shun, at ServiceNow we are working on some new areas related to proactive messages and prompts for a future release. If you are up for a conversation on this topic, please reply and i'll set up a meeting with you to discuss it with our design team. 

Best, 

Eric Merkle- Product Management 

[Krissy]

Hi,

I would like to change the "open chat window" message. Can you provide details on how we can achieve that?

[Mark Roethof]

UI Messages works fine for this [sys_ui_message].

Kind regards,
Mark

[Krissy]

Hi,

Thank you for responding. After i create the UI message, how to do i apply to the bubble after creating it?