Is there a way to edit or hide "open chat window" at virtual agent icon?

shun6 · ‎05-14-2022

Hi all,

I'm trying to make the virtual agent more prominent in Service Portal.

Is there a way to customize virtual agent popup?

(for example: change the size and shape of text bubble, edit the "open chat window" text, etc.)

Thanks!

Mark Roethof · ‎05-14-2022

The text can just be changed by updating the UI Message (or adding if it does not exist yet).

Hiding the popup: for Agent Chat configuration not possible.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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Kind regards,

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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Snehal Madakatt · ‎09-20-2023

You got solution on this?

Rajini2 · ‎03-26-2024

Is it possible to change the color/size of the bubble and make it stand out?

SM2 · ‎08-25-2022

hi @shun ,

Did you find a way to edit the test "Open Chat Window". I have a requirement to change that and not able to understand how to achieve that.

Thank you.

Community Alums · ‎10-17-2022

Hi all,

for the Employee Center portal, you can deactivate the virtual agent with:

- Service Portal -> Agent chat ->

deactivate the ESC chat and EC polaris.