Live Agent receives my messages but I can't get a response.

[Carlos Petrucio]

I have been building an integration with a virtual agent using CCIF as a framework according to the ServiceNow documentation.

In my external chat, I can start the conversation, receive the greeting, automatic messages, topics, I can select the "live agent" topic, I receive confirmation that he has joined the chat, he receives my live messages, but I do not receive his messages.

I checked the table and the agent's messages do not have a UIType.

I have transformation flows for text messages.

How do I solve this?

[Carlos Petrucio · Accepted solution]

I managed to resolve my issue.
Below is the link to the original answer

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https://www.servicenow.com/community/virtual-agent-forum/ccif-virtual-agent-live-agent/td-p/3168581