Live Agent

[Tejasvi chintu]

Hi ,
Can Someone Help me for solutioning the below Problem Statement .
Problem Statement :
How to route the Live Agents to the respective group only .
We have two portals .I created Live Agent for two portals A ,B . For each portal , I created queue , group . chat queue ,  assignment rules and topic flow  . I added the respective groups  and assignment rules for each portal queue . I implemented in the following  way but it didn't work
For portal A the chat is routing to the respective group members I did not add any condition for each portal queue because when conditions are added ,it's not working .
For portal B the chat is routing to the portal A Agents even if the portal B Agent are available . When I test by making only the portal B agent available and not portal A  . I'm getting the message as there are no agents available
How to route the Live Agents to respective groups for different portals .

[Manoj34 · Accepted solution]

If you have multiple "Service Channels" for type=Chat then the channel with higher order number will always process "Chat" messages. I think one solution is to add an additional condition at the service channel level (e.g. Application).

Let us know if that works !