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No genius result in AI Search

Dear all,   I can't get genius result when testing AI Search and need some suggestions.   I have checked my instance. On my side "Default AI Search model" is trained and published: I try to use a very similar statement in the model as a query: But ...

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Junyu by Tera Contributor
  • 1194 Views
  • 1 replies
  • 0 helpfuls

Resolved! Why AI Search activation request pending so long?

After I clicked button "Request AI search", the information show as below but time pending so long... I try with version Rome, Tokyo and San Diego but it has a same issue. I follow a video  on youtube Getting Started AI search but they enabled AI se...

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FAQ Builder Topic Block and FAQ KB Articles

On the VA Academy video Using AI Search and other search tools with Virtual Agent I saw some great tips about enhancing the search (thank you!). We are exploring FAQ conversation builder topic block as it seems to be a quick win for VA to answer many...

Yasmin by Kilo Guru
  • 1384 Views
  • 1 replies
  • 1 helpfuls

Resolved! Questions on Virtual Agent AI Search

Dear all experts,   Our department is very interested in Virtual Agent AI Search and has some questions: 1. Search configuration 2. Sequencing and focus on search results 3. user rating and relevancy influence on search results 4. Connected knowledge...

Junyu by Tera Contributor
  • 852 Views
  • 3 replies
  • 2 helpfuls

Virtual Agent: hide "Show me everything" button

Hello, Is there a way to hide the "Show me everything" button. Because of the large amount of topics that we have we want to restrict this button not to confuse the users. So our idea is to hide this button and only leave a welcome message and the ch...

Ivan Delchev by Giga Contributor
  • 1762 Views
  • 4 replies
  • 1 helpfuls

Skip a node if user comes from a specific topic

We are building a topic that will show a static choice control only IF the user is coming from a specific. So depending on the topic that ran prior to the present topic, then the static choice control would/would not show. Anyone done something simil...

Yasmin by Kilo Guru
  • 1184 Views
  • 3 replies
  • 5 helpfuls

We have 2 portals one for HR and another for IT teams when we open virtual agent side by side on 2 portals information is getting mismatched

We have 2 portals one for HR and another for IT teams  when we open virtual agent side by side on 2 portals information is getting mismatched  like options from IT Virtual agent are getting displayed on the hr portal virtual agent do we have option t...

phanindra5 by Tera Contributor
  • 644 Views
  • 2 replies
  • 1 helpfuls