Make AI search on top of all NLU topics in VA
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06-03-2025 01:31 AM
We have NLU topics( HR topics and ITSM topics) and AI search enabled in our VA. We want the AI search be triggered before all NLU topics. but per Natural Language Understanding topic discovery logic in Virtual Agent , looks like AI search not working before NLU Topic. Is there a way to make AI search on top of NLU topics to be triggered in VA?
One more question is anyone knows what is "Default AI Search Genius Results Model" in NLU Workbench (see attached screenshot) used for and how to use it?
Appreciate your help ahead!
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06-03-2025 10:33 AM
I do not believe it is possible to have the AI Search run before the NLU in the Virtual Agent. When we had AI Search activated, I watched how users used our Virtual Agent, unpublished Topics that AI search would provide better results.
The Topics we have published are for processes or guidance that the KB articles do not provide. Because of this, I think having AI results before the NLU results would not be a good thing.
That AI Search tab, 2nd question. Is newer, that is one area I have not explored yet.
