Hi Team,
We have a Catalog Item in Production with 100+ active RITMs that are still in progress and not yet completed.
We recently converted the fulfillment process from a Workflow to a Flow Designer flow. During testing in lower environments, we observed that once the workflow is detached/migrated, the existing RITMs also get detached from their current execution.
We referred to the following KB article:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1080339
The KB suggests moving the stage to “Request Approved” before migration. However, our item has multi-level approvals and complex downstream activities, so we are hesitant to make stage changes without fully understanding the impact on existing approvals and fulfillment logic.
Our main concerns are:
Preventing impact to existing in-flight RITMs
Avoiding detachment or broken execution for current requests
Ensuring multi-level approvals continue correctly
Safely transitioning future requests to Flow Designer
What would be the best practice or recommended approach to handle this migration safely in Production?
Has anyone handled a similar Workflow-to-Flow migration for catalog items with active requests in-flight?
Any guidance or lessons learned would be greatly appreciated.
Thanks!
