NLU expert feedback loop

[snehalataka]

Hello,

My custom NLU model is not showing  under expert feedback loop to give feedback.  How should i add my model under  "expert feedback loop". Can someone help me out here?

[HeatherSN · Accepted solution]

Hello snehalataka.  Can you confirm that your custom model is assigned to Virtual Agent?  You can confirm this by looking at the model's entry in the NLU Model table [sys_nlu_model].  The field "Created for" should have the value "virtual_agent".  
Expert Feedback Loop is designed for Virtual Agent or Issue Auto Resolution models.

[HeatherSN · Accepted solution]

Hello snehalataka.  Can you confirm that your custom model is assigned to Virtual Agent?  You can confirm this by looking at the model's entry in the NLU Model table [sys_nlu_model].  The field "Created for" should have the value "virtual_agent".  
Expert Feedback Loop is designed for Virtual Agent or Issue Auto Resolution models.

[aliceSN]

I’m experiencing the same issue. My model also has "Created for" set to virtual_agent, and it’s already trained, published, and marked as Used In VA = true.

I noticed that the only other custom model appearing in the Expert Feedback Loop VA dropdown options has utterance records in the ml_label_candidate_list table where the Suggested Label field is populated with their model name.intent

In contrast, for all other models—including mine—the Suggested Label field is empty. Instead, the Recommendations field is populated, and these utterances end up all being categorized as Uncategorized in the Expert Feedback Loop dropdown options instead of any particular model.

Please help to get my custom model appear in the Expert Feedback Loop options as well. I've been struggling for a couple of days now.

[snehalataka]

Yes, it is assigned to virtual agent

[snehalataka]

Yes, it is assigned to virtual agent