NLU Intent in Virtual Agent Designer is read-only

[Bernard Esterhu]

Good day

I'm trying to add an intent to one of the ITSM NLU for Virtual Agent models. I'm seeing the message:

This is read-only based on protection policy.

I have the admin and nlu_admin role. Is there some setting that is required for the NLU Intent to be editable?

[Lynda1 · Accepted solution]

We Duplicated the out of box NLU model so we can make changes to the intents.

Did you duplicate the NLU Model to create your own?