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Resolved! Reference Choice Limit on MS Teams

Hi, We have a requirement to allow application CI from cmdb_ci to be selected by user in MS Teams. Please find below the VA coding to return the CI record. we found that if we have gr.setLimit over 128, the virtual agent conversation in Teams will be...

Community Alums by Community Alums  
  • 798 Views
  • 2 replies
  • 0 helpfuls

Resolved! Virtual Agent - Timeout for topic conversations

Hi Everyone Does anybody how long it takes for the Virtual agent to abandon a chat if end user does not reply during a topic conversation/non-agent conversations. If this timeout is configurable then please help me with that too. Thanks! 

Aditya33 by Mega Expert
  • 4435 Views
  • 1 replies
  • 7 helpfuls

NLU not detecting phrases in the model

NLU is not detecting phrases that previously exist in the model. As an example, one of the phrases is "return my assets". When typing the exact same phrase it doesn't return any topics in VA UI.  Any advice how to improve this? Perhaps this is a glit...

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Yasmin by Kilo Guru
  • 2826 Views
  • 13 replies
  • 3 helpfuls

Copy paste screenshots in Virtual agent

HiAs starting from SanDiego the connect chat was not available in next experience. We are implementing virtual agent for this, one of the challenge we observed is this when we took a screenshot, copy it and try to paste it in the virtual agent, it is...

Venkat122 by Kilo Guru
  • 1269 Views
  • 1 replies
  • 0 helpfuls

How to get the nowBotID & is it configurable?

How to get the nowBotID ? which is sent with the request from Inbound Rest Endpointhttps://<instance-url>/api/sn_va_as_service/bot/integrationIs nowBotID configurable, Can we pass our own ID?, And how to access it at the Outbound Response ? Inbound r...

Anay Sarkar by Kilo Contributor
  • 1963 Views
  • 22 replies
  • 1 helpfuls

VA chat download transcript in not working

Hi Team , We enabled chat script download in VA but for some user we are getting errors please find below error message    Error :: This user doesnt have access to this transcript , what would be the reason for it , do we need any specific roles to d...

Resolved! NLU - Increase the intent confidence threshold

According to Tokyo release notes  ServiceNow NLU update,   The com.glide.cs.intent_confidence_threshold system property has been updated to 0 and should not be changed to a different value for ServiceNow NLU. The property is applicable only if you ar...

valter479 by Tera Contributor
  • 1838 Views
  • 1 replies
  • 2 helpfuls
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