I can't delete an arrow on Virtual Agent designer
So, basically my problem is that I can't delete an arrow. It's gray and I can't use or click on it. pic related What am I doing wrong here?
Forum Posts
Resolved! Entity Confirmation Message "We have [entity] as [node name] -- Can this be changed?
I have a requirement to change the language used when enabling the customer to confirm that the entity found is correct. The example I have is, "We have Timeout or Logged out due to inactivity as Which Error, is this correct?" As you can see, this is...
Regarding modifying closing setup Topic for VA
Hi All,I'm currently using San Diego release for my project.I want to change the default Setup topic-Closing Conversation Customised to a new Setup closing Topic specific for Canada territory.I have created CA specific setup topic for closing convers...
Resolved! How to delegate topic editing/creation without giving too much access?
We are looking to delegate topic editing and management to other (non-admin,) users. However, to do this it seems we need to give them the full VA admin role, which *also* gives them a huge amount of access to other areas of the platform.Ex: With j...
Resolved! How to hide Virtual Agent icon from the HR portal
Hi Experts, How to hide Virtual Agent icon from the HR portal?We need this icon ,on Service Portal only. Could you please suggest ? Thank you.
Resolved! Unable to fix broken integration between Microsoft Teams and ServiceNow Virtual Agent
My integrations of Microsoft Teams + ServiceNow Virtual Agent was already working on our instance till yesterday however it is not working since today morning. My ServiceNow Virtual agent ID is connected to Microsoft Teams ID and the Web ServiceNow V...
Retrive URL of site in Virtual agent script
I have embedded VA on external websites using engagement messenger. Is there any way to retrieve URL of that website in Virtual Agent topic script ?
Transfer Agent to Selected Chat Queue
Hello I have requirement to Transfer the user to Desired Language Selected Queue as follow Now after selection of this Language we have script action which transfers the user to chat i.e. OOB. vaSystem.connectToAgent(); steps tried:- Working:- ...
Resolved! Possible to modify out-of-the-box vocabulary source?
Hi,starting to fiddle with NLU and VA, I get an error message with trying to sync the @personName vocabulary source. We have over 700 000 records in the sys_user table and that is what is causing the sync to fail. Is there any way I can modify (set a...
Genius Results in Virtual Agent
Hello Everyone, I would like to know how to use genius results in Virtual agent ? can someone please provide the steps for the same in case you have configured in your instance ?
On Virtual agent , if genius result is unhelpful, prevent it from appearing as a search result
In the virtual agent, if the user performs a search and no topics are currently available for that search, an AI Search Fallback flow is triggered. The current setup would allow the user to type a statement and if there is no topic but a genius resul...
AI Search, return the KB not the attachment when the word searched is found in the attachment not the KB
Hello, We have been given a requirement that we have partially achieved, but I am wondering if someone can offer a suggestion for the last part. The requirement is around search attachments using AI Search. They do not want the users to be able to ...
Virtual Agent: Change "Show me everything" button
Hello, Is it possible to see how this "Show me everything" button works. I can see that this is calling it: vaSystem.sendTopicPickerControl. But there is no documentation about this method and all vaSystem methods at all. Is it possible to check all ...
Resolved! Virtual Agent in MS Teams thinks there are no agents available
We've been testing VA in Teams today and found it's behaving differently. There's a point where I check if there's an available agent using vaSystem.isLiveAgentAvailable(). On the Service Portal, this returns true. However, in Teams, it returns false...
Will it be possible to broadcast a message to all users through MS Teams Now Virtual Agent&Portal VA
Hi Team, We have a requirement to broadcast a message to all users using MS Teams Now Virtual Agent and Virtual Agent in service portal. How can i do that? Is it possible? Use case:1) whenever a new topic is going to publish or live, I want to inform...