No genius result in AI Search

Junyu
Tera Contributor

‎09-09-2022 01:07 AM

Dear all,

 

I can't get genius result when testing AI Search and need some suggestions.

 

I have checked my instance. On my side "Default AI Search model" is trained and published:

find_real_file.png

I try to use a very similar statement in the model as a query:

find_real_file.png

But it still returns me regular search results:

find_real_file.png

I checked and enabled all Genius Results for "ESC Portal Default Search Profile":

find_real_file.png

Then I went to "Search Preview" to test something:

find_real_file.png

But still no Genius Result card shown in my virtual agent:

find_real_file.png

Do you know the reason and the next steps?

Thank you.

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Victor Chen
ServiceNow Employee
ServiceNow Employee

‎09-09-2022 11:33 AM

Hi Junyu, some of these AI Search questions would be better served in our AI & Intelligence forum, which covers AI Search. In this case Virtual Agent would only render what the search engine provides. If you don't get a Genius Result in the Search Preview (which you don't in your screenshot), you won't get it in the Virtual Agent. 

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