No genius result in AI Search
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09-09-2022 01:07 AM
Dear all,
I can't get genius result when testing AI Search and need some suggestions.
I have checked my instance. On my side "Default AI Search model" is trained and published:
I try to use a very similar statement in the model as a query:
But it still returns me regular search results:
I checked and enabled all Genius Results for "ESC Portal Default Search Profile":
Then I went to "Search Preview" to test something:
But still no Genius Result card shown in my virtual agent:
Do you know the reason and the next steps?
Thank you.

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09-09-2022 11:33 AM
Hi Junyu, some of these AI Search questions would be better served in our AI & Intelligence forum, which covers AI Search. In this case Virtual Agent would only render what the search engine provides. If you don't get a Genius Result in the Search Preview (which you don't in your screenshot), you won't get it in the Virtual Agent.