Now Assist in Virtual Agent

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ravivarmabandi
Tera Contributor

‎11-04-2025 12:12 AM

I am trying to create a Custom Greetings & Setup. It is a new Chat Experience for our new portal. I want to configure Now Assist - Greeting topic as custom greeting. But I am unable to tag the topic. How should I tag LLM topics to chat experience?

 

ravivarmabandi_0-1762243940644.png

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎11-04-2025 01:06 AM

Hi @ravivarmabandi 

https://www.servicenow.com/community/now-assist-forum/how-to-add-custom-greeting-messages-in-virtual...

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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GlideFather
Tera Patron

‎11-04-2025 12:47 AM

Hi @ravivarmabandi,

 

the record you are referencing > is it really a setup topic and also active/published one?

 

You can check under the Virtual Agent > Designer:

GlideFather_0-1762246047683.png

 

 

Let me know what you found there...

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No AI was used in the writing of this post. Pure #GlideFather only
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ravivarmabandi
Tera Contributor
In response to GlideFather

‎11-04-2025 05:37 AM

Yes @GlideFather, I was checking at the wrong place initially. I should have checked in conversational interface > assistants > 'configured assistant' > chat experience.

Thank you for the reply. Appreciated. 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎11-04-2025 01:06 AM

Hi @ravivarmabandi 

https://www.servicenow.com/community/now-assist-forum/how-to-add-custom-greeting-messages-in-virtual...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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