Hello @Lynda1,
The "Active Learning" scheduled job is triggered every 30 days, and it will generate and train a ML Solution [ml_solution] with "active_learning" appended to the "Solution Name". Subsequent training appends a number to the "Solution Name" (i.e. active_learning_1). It is these subsequent Active Learning solutions with the appended number that categorizes all utterances as "Uncategorized".
I have reviewed the following Script Includes, but was not able to determine why it has this behaviour for all subsequent Active Learning solutions where all utterances are marked as "Uncategorized" -
- ActiveLearningIntegrator
- NLUExpertFeedbackUtil - has code for uncategorized utterances
- NLULabelFeedbackUtil
I suggest you raise a case with ServiceNow Support, as I have seen this behaviour on all instances that have executed the ActiveLearning scheduled job more than once, and I suspect that this is a defect.
Best regards,
Brian
