Hi all, one of the topics from "HRSD Virtual Agent Conversations" is "Ask a question", however I'm struggling to find a way how to trigger the topic. The condition in "Topic Properties" page is checking if case_sys_id or task_sys_id exist, but have...
Dear all, I am creating a Virtual Agent through Agent Chat and put it in the specific portal, it works well. But when I typed something in the search bar and go into a new page, the Virtual Agent icon in the lower right corner disappeared: When cli...
Hi I am New to Agent Workspace. how to Increase Live Chat acceptance timer from 30 to 45 seconds. currently we have 30 seconds acceptance time want to change it to 45 Seconds what is the location to to this. I checked in Chat setup bet I did not fin...
Hi all, I am tasked in making "add comments to Incident" but it doesn't seem to work, I have configured it in the virtual designer but to no avail. I think it has something to do with the script, but not sure where to start.
I am creating topics that will link to specific Catalog Items. Currently when clicking these links they open in a separate tab. Is it possible to have these links open in the current browser window? Here is a sample of the code I am using: (functi...
Hi All, Looking to see if we have any ability to expand the chat conversation window width in Agent Workspace? Shown below.
Hi All, I have created a custom topic named as "Main Menu". When I select Main Menu, it shows an options to pick. at same time, typing a keyword gets disabled until unless I pick any option. I want to give both functionalities to customer(either pick...
Hi, In the Virtual Agent chat, can we anonymize or show only the first name of the assignee?
Hello, Our admins just set up a new San Diego instance. I created an update set of my VA topics (Quebec) and had them promote it to the new (SD) instance. However, the topics that have NLUs associated with them no longer have them and I can't see NLU...
I have cloned the existing topic for Virtual agent designer. Now I want to modify the topic as a part of this I have added static choice user input variable in the flow "submission_confirmation". While publishing it is throwing an error Exception whi...
How can we modify the message that appears when enabling the "Allow Transcript Download" feature? We would like for it to say" "You can download the transcript of this conversation for future reference" This is so that users know that if they don't d...
Hi ALL, I'm using virtual Agent and I want to hide emoji icon in virtual agent. Are there anyone who know about this topic? Thanks!
Virtual Agent searches the entire KB database that you point to, it's also supposed to search on Self-Service Articles in particular as well. How do you ServiceNow Admins setup VA to look at Self-Service KB's? How do you identify your Self-Service Ar...
Hello. We are try to figure out a way in which we can restrict access to Virtual Agent client only to specific users. In our case we are trying to show VA to specific countries only. In agent chat configuration I can see there is a role based criteri...
I have been working on chatbot and retrieving values on basis of vaInputs.variable name but sometimes it doesnt hold value any specific reason to that ?, my version is NewYork Workaround for same : have to use Script and use vaVars.Variable_name =...
