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Ai Search Fallback Returning no Matches

I'm noticing that the ai search isn't returning any KB or catalog matching results when searching relevant keywords. I duplicated the OOB AI Search Fallback topic block and enabled it via 'Custom Greetings and Setup' to ensure that the search is inde...

Tim Fischer by Kilo Explorer
  • 2537 Views
  • 3 replies
  • 1 helpfuls

Virtual Agent - Ticket status

Hi CommunityI have a requirement that end user can put Request number in Virtual Agent (VA) and the status of that request will be visible to end user.Can this be configured , if so can i be guided on how to achieve this and any necessary script/code...

gj1 by Kilo Expert
  • 1595 Views
  • 2 replies
  • 0 helpfuls

Relation VA Topic & Catalog Items

Anyone here had same requirement to create a relationship between a Virtual Agent Topic and Catalog Items?We have multiple teams dealing with Catalog Items buildout/review and we would like to avoid that touching some of the variables part of them, t...

StefanoZ by Mega Sage
  • 1573 Views
  • 2 replies
  • 1 helpfuls
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