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Virtual Agent scripts issues

Dear all, I found some issues related to Virtual Agent scripts: I used Script for Choice Value Expression in Reference Choice: Here, I just return the res for the next query, it works. Then I tried to assign res value to Script Variables: Then us...

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Resolved! Why is NLU Missing from VA Properties?

Hello, Our admins just set up a new San Diego instance. I created an update set of my VA topics (Quebec) and had them promote it to the new (SD) instance. However, the topics that have NLUs associated with them no longer have them and I can't see NLU...

Raj64 by Tera Guru
  • 1043 Views
  • 8 replies
  • 1 helpfuls

Resolved! How to modify transcript download message?

How can we modify the message that appears when enabling the "Allow Transcript Download" feature? We would like for it to say" "You can download the transcript of this conversation for future reference" This is so that users know that if they don't d...

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Yasmin by Kilo Guru
  • 1305 Views
  • 7 replies
  • 1 helpfuls

Virtual Agent Knowledge FAQ's

Virtual Agent searches the entire KB database that you point to, it's also supposed to search on Self-Service Articles in particular as well. How do you ServiceNow Admins setup VA to look at Self-Service KB's? How do you identify your Self-Service Ar...

Laura Dale by Tera Contributor
  • 1744 Views
  • 5 replies
  • 2 helpfuls

vaInputs.variable does not store value

I have been working on chatbot and retrieving values on basis of vaInputs.variable name but sometimes it doesnt hold value any specific reason to that ?, my version is NewYork    Workaround for same : have to use Script and use vaVars.Variable_name =...