Hi, I have two topic blocks that are similar , one for mobile phones and one for landline. The utterances has "phone" in it. There were some conflicts in the mobile phone intent/ utterances such as "mobile phone" will conflict with landline topic "...
Hi all, I want to display virtual agent topic based on portal by using topic condition like below image. When I configured "portal is sp", this topic is only visible at sp portal. But when I configured another portal like kb, hr, it didnt't work. Cou...
Dear all, I am following the doc. to translate for Virtual Agent: https://community.servicenow.com/community?id=community_article&sys_id=e134c27c1b773c50b09633f2cd4bcbde But I found that it doesn't work for "Scripted Response" (in Virtual Agent -...
Hi Team, I am trying to call a topic block that we have in our instance however it requires a SurveyID. Can you help me understand whats a Survey and how can i acquire 1.
Hi Experts/ @Mark Roethof @Mark Roethof , We have been trying to configure Live agent functionality in ServiceNow using Service Portal. Below Options we have analyzed so far and will require forum suggestion : 1. Configure Virtual Agent bot in Porta...
This is a question in regards to the Virtual Agent Analytics, and the Topic section. We are looking at the most used topic, I will call it Topic A.There is no way Topic A should be the most used topic, in our environment. So I have been asked is ther...
what is the difference or features which we can look at after enabling ai search in virtual agent can you plase give me some pointer which help in testing or diffrentiating both
Hi Team, How to change on hover text for end conversation button on virtual Agent
Dear all, I am testing NLU for Virtual Agent in San-Deigo release version. I have created the NLU model and published it: Question: 1. But when I tested it on the portal, it doesn't work: 2. And when I tried to publish another small talk topic, ...
Is there a way to add the topic category on the Interactions Log within Interaction record? What we are trying to do is identify if and HR topic was invoked during the VA session. All of our HR topics are categorized as HRSD in the sys_cb_topic_cate...
Hi I am trying to call url in virtual agent script action using window.open('url',"_blank'). but it is giving an error. is there any other option to open url directly.
Hi all, I'm hoping to get some feedback on how people have laid out their Virtual Agent topics and advice on what the ServiceNow best practise is. We have multiple 'report an issue' record producers in our Service Catalog and therefore created multip...
I need report on monthly usage stats of the current chat bot and not sure what table holds the usage data for chat bot in servicenow.
Hey Guys, My customer needs the Virtual Agent Implemented, we're gonna have a call and I need to bring the right questions about the Virtual Agent to extract valuable information for this implementation. Experts, whats would be the 10 most important ...
Hi, I am trying to edit the bot's response when it couldn't find anything from intent. Editing OOB fall back topic script variables didn't work. Is it somewhere in sys_properties or background response? Please let me know. Thanks
