Hi all,I'm trying to test out the Virtual Agent and NLU Service features on my developer instance but running into an issue. I have upgraded my instance to Vancouver and enabled the Virtual Agent service. However, when I navigate to the NLU models co...
I have a use case where I'm using a pre-chat survey to route a user to a certain assignment group for agent chat. I want to be able to have the bot connect the user to an agent directly after answering the survey, without having to click "show me eve...
Hello all, I am just starting to dip my toe into this particular pool. I have the necessary plugins installed, and I can in fact create an incident via the virtual agent. However, it appears that it creates a Universal Request, which appears to be ...
"In the Virtual Agent Designer, all functionalities are operating smoothly across every topic block and even during preview sessions. However, despite this seamless functionality, I am encountering an issue where I am unable to create a case within t...
I am looking to hide OOB Virtual agent on portal based on condition for logged in user.I am looking assign below value data-flag= false (this value set from script include based on some user values and conditions through properties)Note not using ...
I am trying to filter out the English Language articles and show only French articles for France users in Virtual agent. I am using the OOB Virtual agent flow 'Search Fallback Topic' which uses the default contextual search Topic block. I have create...
I would like to know who is the primary and secondary roster contact details for a specific day. I've some community and docs search but couldn't able find the right table which stores these schedules. Could anyone let me know the table which contain...
So my requirement is that when logging an incident through VA, that the user is given the same set of questions to answer in sequence, as when logging an incident through service portal, which uses the reord producer to populate all the fields. Any i...
Couple of questions on GenAI on the Platform Does NowAssist, require GenAI Controller to connect LLMs (NowLLM, OpenAI, Azure)Is there a roadmap for GenAI Controller to connect to third party LLMs, eg on-prem finetuned Llama?
i dont want to show this message when enter any wrong text or some unknow word
Hi,we've been running VA for sometime now and evolved over time. We now have a number of disabled unattached intents in our IT model. I'd like to do some house keeping and actually delete these old intents. Is this safe and what are the chances of a...
Hi everyone, I want to change the OOB virtual agent prompt when the user searches for any keywords and knowledge articles and catalog items are displayed. Text to be changed: Below are what I can found from our knowledge base
Hi Experts, During the live agent handoff, for live chat requests coming from a 3rd party system, we are passing the history of the user - bot communication to ServiceNow live agent. This way the agent gets a visibility of the chat that happened pri...
I have some user typing one special character in the Virtual Agent and that jumps them to the Live Agent topic (the topic we use to get to live chat.Anyone know of a trick to prevent this? I cannot use the NLU with a single special character, Ideas...
Hi, I am new to Virtual agent module and trying to figure it out on getting catalog items to the virtual agent and process from there such as to take inputs from the user for the selected catalog item and submit a request for that item. Can anyone pl...
