How to change the path the tab 'Your Hub' in virtual Agent ?
In Virtual Agent Teams, there is a tab called 'Your Hub" This correctly points to the ESC portal but customers are currently using the SP portal, where can I change this?
Forum Posts
Virtual Agent (Lite version) ending Chats before they even start
Hello,I am looking to setup just the basic Virtual agent on the ESC and I have published all the OOB topics installed and published the ITSM lite conversations and whenever a user try's to use the VA on ESC it immediately prompts them with the below ...
How to extend async calls that Servicenow sends to a third-party chat endpoint.
The situation is as follows: we have integrated Virtual Agent Chat with a third-party chat. Everything works.But now we need to add our own additional value in JSON-Response which will change depending on the dialog state. For integration we use Syst...
Now Mobile Virtual Agent Static Choice Layout
Hello, I want to see if there is a way to change the static choice layout for the virtual agent feature back to its original design? Original static choice format New layout --> how to change back?
Virtual Agent OOB Contextual Search Topic Block
Hello, I am using the "out-of-the-box" Contextual Search topic block within the Virtual Agent Designer for my Outlook Support conversation topic. I would like to see if there is a way to configure and limit the KB articles being displayed by the virt...
Live agent queue setup in virtual agent.
Hi, We have a requirement to setup queue for different portal for live agent chat, we have two different portals HR and ITSM and there is common service channel chat and we want to setup 2 queues so that if user will select live agent support from HR...
Set Bank Holiday message for Live Chat
Hi all, I need your support regarding a Virtual Agent - Live Chat set-up. We will need support on setting an automatic custom message (Ex. "During Chrismas Bank Holiday live transfer option is not available") that should be triggered once an employee...
End Conversation button related issue in Virtual agent
Hi All, We are using a topic in Virtual agent - Connect to Live Agent (IT) on service portal when we connect to this topic users are able to see end conversation being available for them. Added screenshot We want to connect to the same topic from ...
Virtual agent bot should show greeting message once I open bot in teams without saying Hi message
How do we show greeting messages to the user when they open the Microsoft team's bot without giving any input like Hi or Hello?
Resolved! Not able to delete node from virtual agent flow
I have created one topic flow to create incident. It was working fine. Then I added one file picker in flow and try to test it give the error "com.glide.cs.qlue.module.designtime.compiler.convert.ConverterException: No definition for field: do_you_wa...
Virtual Agent API - Agent initiated conversation
I am writing a connector between an external chat connector (Avaya AxP) and Service Now. The use case is that a Service Now agent initiates a chat and that is sent to the Avaya AxP agent via the custom connector I'm writing. I have a sandbox version ...
Resolved! Virtual Agent API: Sending Attachments
Hi, We are trying to use Virtual Agent API to have users attach images to a Live Agent Chat session. We were able to to initiate a Live Agent Support session with the following post request via Postman { "clientSessionId": "conversationId", ...
Resolved! Exception while executing request: First query term may not have NQ or OR prefix
I can't publish or test a topic block because of this server error: "Exception while executing request: First query term may not have NQ or OR prefix".What does that mean?
Resolved! Change the minimize icon in the agent chat with Service Portal Agent Chat
After using the methods described below our minimize button remained the X. Using your article on how determining whether we are using Service Portal Agent Chat or Virtual Agent we are using Service Portal Agent Chat. (I’ve just included the link fo...
Topic Recommendations. VA journey starting point
We are setting up our Virtual Agent and I was wondering how we can get the topic recommendations to show some data. Is there a setup step to begin with?Also, would this be the right place to start, to setup our VA?
