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Resolved! Virtual Agent capitalising certain words

We are developing topics in our Virtual Agent for the first time and during the testing phase picked up that some of the words have been capitalised at the beginning while others words haven't. This means that when we have options presented to users ...

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Stacey9 by Mega Guru
  • 1182 Views
  • 4 replies
  • 4 helpfuls

Resolved! How to get catalog item link ?

Hi all,We have a requirement to obtain the link for the selected catalog item in the virtual agent chatbot. Can anyone please guide me on how to achieve this?. Attaching the snip which I configured. Thanks and regards,Pavan Kumar Gosani.

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Virtual Agent Reference choice User Input

We have a requirement in Virtual Agent where the bot provides a prompt to select Employees from the User(sys_user) table. I created Reference Choice Input action in VA Topic and added conditions for an active employee on the User table. We are able t...

Sunit Amin by Tera Contributor
  • 1529 Views
  • 5 replies
  • 0 helpfuls

Can the NLU be invoked manually

Once the NLU is set up, can you invoke it manually without using the topic switching functionality? For example, say I want to collect a user's input then ask the NLU model which intent (if any) is matched, can I do that? The use case would be, at a ...

jschaenzle by Tera Contributor
  • 564 Views
  • 3 replies
  • 0 helpfuls

Agent Chat - Assign Interaction to all agents

Hi,As per the oob Agent receives request in Agent Workspace, and if not accepted within a minute, it moves the chat request to another agent it is working fine, But We have a requirement that assign a chat to all online agents, and whoever accepts fi...

List Field Names of a Catalog Item

Hello, If I know the sys_id of a Catalog Item (sc_cat_item table), how can I list all the fields of that item using a script? Many of our service request forms are incompatible with Virtual Agent. What I want to do is create topics that can help user...

Raj64 by Tera Guru
  • 787 Views
  • 4 replies
  • 2 helpfuls

Resolved! How do I prevent a topic from ending?

Hello all, When VA has successfully answered a user's query, how do I prompt them whether they'd like to continue with the agent or end the conversation? I'd like this to be done for all topics, and not have to code it for each one if possible. Thank...

Raj64 by Tera Guru
  • 892 Views
  • 3 replies
  • 3 helpfuls

Default Chat Experience Always Used

Hello, experts - My apologies if this question has been asked before.  I am trying to set up a custom chat experience that will be used on a specific portal, and the Default Chat Experience is always the one that launches. I have added the context "p...

Chris Locke by Tera Contributor
  • 657 Views
  • 1 replies
  • 0 helpfuls