Reconnect agent to interaction if network if disconnected

[Cat Scarberry]

Hi All

Question

If an agent is doing a chat and the agent looses network / VPN connectivity.  Once the connection is restored for the agent is there a way to re-connect the same interaction to the agent that was working on prior to loosing connectivity?

We are on Vancouver 

Thanks

Cat

[Lynda1]

Our Agents get disconnected sometimes too.  A majority of the time, when the Agent reconnects to the workspace, the chats are there for them automatically.  There are times, the chat is not there for them automatically, so I find the IMS number, the Agent searches for the number CLICKS on the result and the chat is back for the Agent.