Do the fallback topics need an intent?

[JLeong]

Quick question...

Does the fallback topic need an intent?

[Danish Bhairag2]

Hi @JLeong ,

A fallback topic is a predefined topic that handles user input when no other topic or intent matches the user's query. Unlike regular topics, a fallback topic does not require a specific intent associated with it.

When a user's input does not match any defined topics or intents, the Virtual Agent automatically triggers the fallback topic to engage with the user and provide assistance or guidance. The fallback topic typically contains generic responses or prompts to help the user navigate to relevant areas or provide additional information.

While you can customize the responses and actions within the fallback topic, you do not need to define a specific intent for it. The fallback topic serves as a catch-all mechanism to handle unexpected user inputs and ensure that the Virtual Agent can still provide assistance even when it cannot match the user's query to a specific topic or intent.

So the answer is No.

Thanks,

Danish

[chetanb]

Hello @JLeong 

Fallback topics do not inherently require an intent, can function without associated intent, when user's query doesnt match any other defined topics or intents.

Intent Association is optional.

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Regards,

CB

[JLeong]

Thank you guys! That's what I thought, but when I publish the fallback I get an error:

[Lynda1]

there is a NLU Model selected in the properties. Remove the Model that is selected.