NLU not working for one Intent

[Gil6]

Hi Community, 

I cloned the Set topic NLU model to add our own intent and utterances for our greetings Set up topic, I trained/tried/published the model, mapped it to the our Greetings set up topic in the VA designer, But its not working in the VA designer 'Test Active Topics' option, neither in the Service Portal.

The weird thing is that if I go to the Conversational Interfaces >Virtual Agent> Custom Greetings & Set up and Click the 'test' option, the NLU works fine. So, not sure what's happening.

If someone else has faced that issue before or know how to solve it, please share the solution with me. I have spent many hours trying to solve it with no luck.

I opened a case with SNOW (CS7185091) but they only recorded the behavior, I haven't receive a solution.

Env: ptnrdev

thanks and regards,

[HeatherSN]

It may be worth checking the application scope of the NLU model and the VA topic.  

[Lynda1]

I am curious, why attach the NLU to a greeting topic? or even any of the SetUp Topics?

[Gil6]

Hi Linda, 

cause, if a user type for example 'How are you?' or 'Good afternoon' etc, the Virtual should understand that as a greeting and not try to find Catalogs items, people or KBs, instead, it should throw the greetings message. 

thanks, 

[Lynda1]

I have users that try to have fun with the Virtual Agent. It is kind of annoying but! I literally have topics with an NLU intent attached to accommodate when someone asks strange things, Most just say Hi, or Hello, Good Morning, In all the topics for "play" I have the appropriate response in a User Input component with enable NLU on, the user then types what they need, If the NLU picks up a topic, that topic is switched to, if the NLU finds nothing, it switches to the AI Search fallback.

I have never attempted to connect a NLU intent to a Setup Topic, I let the system do what it is designed to do and actually have fun with the user's.