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Virtual Agent APi questions

Dear experts, I am following this tutorial: https://www.youtube.com/watch?v=cyhmMyG4jKk to go through Virtual Agent API. I have downloaded the latest version of the VA API from the store (sn_va_as_service), and it has worked when I tried to post JSON...

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Junyu by Tera Contributor
  • 853 Views
  • 2 replies
  • 1 helpfuls

Resolved! Agent Workspace Chat Queue Availability Selection

Please tell me I am not losing it. I saw documentation somewhere where the agents in workspace queues could have a drop down under Available status to select a check box next to the queues they are available in. Has anyone seen this? Something like t...

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How to pass topic to interaction record

Hi All,I have a requirement to pass the current topic from my topic to interaction record. How can we achieve it ? I can see a context hr_topic_id [LiveAgent_hr_topic_id] created. Can I use this in some way ?   Thanks in advance.   @Ankur Bawiskar  @...

Resolved! Change link UI in Virtual Agent

Dear experts, I am developing a Virtual Agent as a guider for user, We have a link list: But I don't think it's pretty, can we turn them into buttons or some other nicer UI. For example: These buttons are used as links to jump to other pages, not t...

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Junyu by Tera Contributor
  • 1389 Views
  • 2 replies
  • 2 helpfuls

Resolved! Search Catalog Item: is_conversational

Hello everyone, I have a flow which calls "Search Catalog Item" (SCI), followed by "Request Catalog Item". What I'm trying to do is have the user fill out a service request. It appears SCI is returning "false" for is_conversational. What I'd like to ...

Raj64 by Tera Guru
  • 1416 Views
  • 3 replies
  • 2 helpfuls

Resolved! Just refresh portal content not Virtual Agent conversation

Dear all, I have a question:  I currently use SP portal. When I use Virtual Agent to redirect users to a Catalog Item page under SP portal, I hope the conversation of Virtual Agent will not be refreshed (The page is refreshed but the VA  won't be ref...

Junyu by Tera Contributor
  • 784 Views
  • 10 replies
  • 1 helpfuls

Resolved! Slot Filling in Virtual Agent with NLU

Good Afternoon, Currently on the latest version of SNow San Diego Hotfix 2 I am trying to get slot filling working for a simple user lookup and it just does not want to work: So the user is asked who to search for but this might have been provided al...

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Ashley by Kilo Sage
  • 1620 Views
  • 3 replies
  • 1 helpfuls

Schedule a Chat back

We are not on the Rome version yet but selected that version since we are upgrading soon and there are some neat additions to that version! When live chat is busy, the wait is over 15 minutes (or a person waiting in the chat queue for 15 minutes), is...

Lynda1 by Kilo Sage
  • 1141 Views
  • 4 replies
  • 0 helpfuls
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