Hi, I want to know is there any way in VA so we can define the queue waiting number while our chat is routed to Live Agent. For Example- If have choose option to contact to live agent and all agents are busy and there are 3 other people waiting for t...
Hi. Can someone confirm that simple catalog items can be submitted from within a conversation? That the VA asks the questions (variables) from the catalog item form one by one without having to design a custom conversation for each specific purpose? ...
I am sure the answer is no but asking anyways hoping I am wrong! We have Virtual Agent integrated in Teams, users have to type a word to wake the VA up to start a conversation. Is the "wake up" words stored anywhere?
I am trying to fetch the instance name using a property - gs.getProperty('glide.servlet.uri'); This I am storing as a script variable -instance. In bot response using html - I am trying to do <a href = " + vaVars.instance + "/incident_list.do?...
Hi All, Can anyone please guide me on how to change the name and image of the Now Virtual Agent bot on MS Teams
Hi Community, I've started learning VA and I've enrolled in one of the available training. I am stuck at the very beginning where I can't create a new topic for VA. It asks me to upgrade. What am I doing wrong? Am I missing some plugins? Doesn't loo...
Dear all, I want to know if it's possible to obtain the variables from the requested item (in sc_req_item.list) in Virtual Agent. The information I want to get is as follows: I can't find them in Virtual Agent. Thanks a lot.
Hello Experts.In Collaboration module there is Custom Greetings and setup: when I click it I can see that there is Default chat experience set as current VA. Where can I change so when I'll create my own Custom Greeting and Setup it will be used in V...
I have a requirement to restrict VA Topics in the ME Teams Now Agent app to only show CSM topics. Today, all topics appear in the list of available topics. How do I restrict the list of topics in MS Teams without impacting its visibility on portals?
Is there a way to block certain words from hitting an intent? Let's say I have two printer topics, and want to ensure that any inputs for 'brand a' don't hit the 'brand b' topic. Generally speaking, the confidence is strong enough to see that mention...
Hello everyone, If I need to run several queries on a table, can I use one GlideRecord object? For example, if I wanted to run a query to find information in sys_user_group for two different records ... do I need two GlideRecord objects, or can I cre...
Is there a way to fetch the Topics by which the Survey is triggered in the Virtual Agent Survey? We need the survey feedback details across the topics
I am looking for a way to track successful topics in Virtual Agent / MS Teams. Currently, the 'Anything else' topic asks if the Virtual Agent provided the correct information the user was looking for. A script in the 'Anything else' topic adds a plu...
Hi , I have below instance on Orlando which has END Conversation button active and its working while on other instance which is on NEW YORK, i dont find this button, any clue or you faced this previously. @Mark Roethof
Hello, We've noticed that after the Rome upgrade, the VA UI is allowing users to type emojis. How does this work with NLU? Are emojis being recognized when typing phrases? Can this be disabled? Appreciate any information on this new feature.
