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I cannot create a new entity from the course Im taking

In my learning website, Im doing the course  Virtual Agent Simulator   so, Im in this step: Create a simple entity for internet Create a new simple entity named internetIn an utterance, select a given word that you want to define as a simple entity B...

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Cris AD by Tera Contributor
  • 859 Views
  • 1 replies
  • 0 helpfuls

Troubleshooting Topic Blocks

What is the best way to troubleshoot Virtual Agent topics.  I entered close incident in the chat and I received an error.  I want to know if there is something that I may have configured wrong.  I do not have NLU enabled.  Also I'm not sure if certai...

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jaubert by Tera Guru
  • 987 Views
  • 2 replies
  • 0 helpfuls

Redirect from a Virtual Agent Choice

Hi, In a Virtual Agent flow with a static choice list, is it possible to link one of the choices to open a link in the same/new tab? In the example, if the user selects 'I am having an issue', can I redirect the user to a Catalogue item within Servic...

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ayman_h by Kilo Sage
  • 563 Views
  • 1 replies
  • 0 helpfuls

How to initiate Live chat on clicking on button

Hi Experts, Is there any way to initiate the Live chat on button clicking  ? Already Virtual agent has been configured on portal and now the requirement is on particular form button in portal Live agent chat should start. Can someone please suggest h...

Neeta1 by Tera Contributor
  • 1125 Views
  • 11 replies
  • 0 helpfuls

Automatically translate in virtual agent

Dear all,   Our company would like to know how to dynamically translate the content of Virtual Agent.  For example, the content displayed by Virtual Agent is German at the beginning, and the user can click the small button next to the text to transla...

Junyu by Tera Contributor
  • 744 Views
  • 2 replies
  • 0 helpfuls

Resolved! Virtual Agent - Max capacity

Hi, As we move towards integrating the Virtual Agent with MS Teams and expanding that channel I'm looking for a max capacity of the Virtual Agent.  Is there a limit to the total number of concurrent conversations that can be happening with the Virtua...

Nathan63 by Tera Contributor
  • 1683 Views
  • 1 replies
  • 1 helpfuls

Resolved! Now Mobile VA Branding

VA branding within service portal or knowledge portal is that we can add portals into the agent chat portal list. But if you like to brand in mobile phone application like Now Mobile App, How is it done? What portal should be added in order to make o...

NOEL SHIJIL by Giga Contributor
  • 1443 Views
  • 7 replies
  • 3 helpfuls