Refresh conversation (start conversation from beginning) in Virtual Agent.

[Junyu]

Dear  all,

 I want to be able to refresh the conversation or restart the conversation within a conversational dialog with the bot. 

I can't click the button to refresh the dialog, where (in Agent Chat or elsewhere), and how to configure it?

Thanks a lot.

[Mark Roethof]

Hi there,

The button you highlighted is available when a conversation has ended. It's not available during a conversation. That's just how this works, you can't change this.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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[Junyu]

Hi @Mark Roethof 

But here I can end the conversation, do you know the reason?

I need this effect.

[Muralidharan BS]

This effect is not possible, it's OOB functionality we don't have access to invoke those through any actions.