Removing old disabled intents in VA NLU models

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Bish Khan
Tera Contributor

‎02-19-2024 12:50 AM

Hi,

we've been running  VA for sometime now and evolved over time. We now have a number of disabled unattached intents in our IT model. I'd like to do some house keeping and actually delete these old intents. Is this safe and what are the chances of any random weirdness related things, for example like PA Virtual Agent Analytics App? Generally the team is nervous about deleting stuff.

 

Cheers

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Brian Bakker
ServiceNow Employee
ServiceNow Employee

‎02-19-2024 12:59 AM

@Bish Khan 

If the no longer used NLU intents are no longer linked to the VA Topics, it is safe to delete them via the NLU Workbench. The Virtual Agent Analytics App will report on active VA Topics/NLU intents. Alternatively, they can be disabled on the NLU Workbench, so that they are not included in the NLU Model training, but you keep the disabled intent on the instance, in case you want to bring it back at some point in the future. If not, you can delete with preview to create a rollback context, and test this action in a SubPROD first.

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athoma1028
Tera Contributor

‎03-22-2024 10:46 AM

Hey Bish,

An easier fix will be to open the intent you’d like to delete working the NLU Workbench and locate the three dots on the top right of the page and select “Delete intent”. Mark as correct if this helps!

 

 

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