Search Returns Catalog Results (Before Knowledge)

[Raj64]

Hello everyone,

Whenever my Fallback Search topic is executed, it always displays results from the catalog first instead of knowledge bases. How do I change the order to display knowledge articles first?

[Gunjan Kiratkar]

Hi @Raj64 ,

You can make below changes 

Setting the property Interleave Results = false will present the search results in order of relevancy but grouped by search resource eg. knowledge articles appearing first and then catalog items.

reference:-

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0749166 

If that field is readonly then run below code in background script :-

Write down proper encoded query

var gr=new GlideRecord("cxs_searcher_config");
gr.addEncodedQuery("active=true^name=Knowledge and catalog");
gr.query();
if(gr.next()){

gr.interleave='false';
gr.update();
}

[Raj64]

Hi Gunjan,

Interleave is already false (unchecked).