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Set agent status in agent workspace

harry24
Tera Contributor

‎07-12-2024 12:56 AM

Hello , 

 

Can somebody help me to understand how does manager set the agent status to offline when he has logged out ?

I have activated the scheduled job AWA - Set Inactive Agents Offline , but how do i test it . 

From where and how does the manager set status offline ???

Can somebody help me with screenshots .

@Community Alums plz help 

Thanks 

0 Helpfuls
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5 REPLIES 5

Chris D
Mega Sage
In response to manish kale

‎04-07-2025 07:04 AM

awa_agent_presence_capacity is a Database View, not a table - and so there's no updating it directly. One of the table it's composed of is awa_agent_presence which is the table an awa_manager can update to change the status manually.