Set agent status in agent workspace

[harry24]

Hello , 

Can somebody help me to understand how does manager set the agent status to offline when he has logged out ?

I have activated the scheduled job AWA - Set Inactive Agents Offline , but how do i test it . 

From where and how does the manager set status offline ???

Can somebody help me with screenshots .

@Community Alums plz help 

Thanks 

[Chris D]

awa_agent_presence_capacity is a Database View, not a table - and so there's no updating it directly. One of the table it's composed of is awa_agent_presence which is the table an awa_manager can update to change the status manually.