Show notification getting in the way again
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07-10-2024 02:18 PM
A user types the below and the VA checked for notifications. Any suggestions to go around this?
[11:35] User Name: I keep getting this message-- computer updated this morning before I could even sign in
[11:35] Virtual Agent: You have no actionable notifications to be viewed.
I am sure it is the word Message that prompted the notification message but this is not good
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11-21-2024 11:05 AM
If you think word 'message' is causing it then please check
https://www.servicenow.com/community/virtual-agent-nlu-forum/block-words-a-user-may-ask-from-specifi...
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11-21-2024 02:38 PM
That is the NLU and show notifications is not part of the NLU