Submit a Request(Virtual Agent)

[Harsha M V]

Hi All,

For OOB Topic Submit a Request in VA, when we type Laptop it gives all catalog items related to laptop and displays it with image and it displays total of 5 items and last option is None of these.

I have a requirement where if None of these is clicked, then VA should display next set of items which was not the previous one's. Again with None of these option. And the search should continue for 3 attempts from users.

How do we achieve this?

[Lynda1 · Accepted solution]

I am curious, why not just increase the number or returned results? Our users rarely "search again", they bale out to live chat if the initial results do not have what they are looking for.

If you want to try this approach, in the Submit a Request, there is a Topic Block "Search Catalog Item", In that Topic Block, the first module is a script,  simply change the 5 in this part (it is at the beginning of the script)

vaVars.limit = vaInputs.result_limit.getValue() || '5';

Just a thought