Hi,
I am a beginner in Virtual Agent. Per requirement, I have created a topic block to get documents attached in an HR case. The issue is that the block executes its workflow when tested individually but as I get it inserted in an existing OOB topic template, the only the topic block workflow breaks in between (marked in the snippet below) and rest of the steps get skipped. Please help me understand why it is happening so.
Please see the snapshot of topic block workflow below:
If you created a Topic Block, you will want to use the Topic Block component, the one in your screen shot is a file picker component
after adding the above component, you select your Topic Block in this field that is part of the component
Hey Lynda. Thanks for your input.
The requirement of the topic block is as follows:
1) Ask user if they need to attach any document.
a) If yes, the user should be able to upload the document and get an acknowledgement message after successful.
b) If no, end.
2) After acknowledge message, it should again ask whether user wants to attach any additional documents. If yes, the user should get an option to upload the document.
In my case, on testing the topic block individually, entire flow works correctly. Whereas, on inserting it to a topic, the block executes partially, i.e, the user gets only one chance to add an attachment (only first point of requirement gets executed). I need help to understand why the entire block isn't getting executed on inserting it to a topic.
The previous snap was of the topic block (Document attachment V1) I created. Below is the snap of the OOB topic named "General HR Inquiry (Template)" wherein I have used my topic block. As seen in image, I have added my topic block after Create HR Case OOB topic block.
Please find below the error snap:
I missed that last sentence, sorry!
I am guessing that document needs to attach to the HR case. why not put those steps directly in the Create HR Case topic block?
I do not see how that second Topic Block is going to know which HR case to attach the document too, it might be getting lost.
I am curious why not loop back to upload the document? Hopefully, one of the more experienced responds to this for you.
