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Working on testing Virtual Agent chats and Live Agent chats
Is there a way to see how many Virtual Agents chats are waiting to transfer to a Live Agent chat? This would be when the end user sees "Routing to a live agent" in their chat.
All unassigned interactions are listed under Advanced Work Assignment -> Unassigned Interactions. This place you will see all items that are marked state as queued or pending accept.
All unassigned interactions are listed under Advanced Work Assignment -> Unassigned Interactions. This place you will see all items that are marked state as queued or pending accept.
