Issue with setting context variable during live agent initialization

[Riyaz Ali Moham]

Hi All,

I've created a context variable and was trying to set the value in it while initiating the live agent so that I can use the context variable value in the AWAs service channels conditions, but I'm facing an issue here

Context variable:
Name: liveAgentFromHex
Script Variable Name: LiveAgent_liveAgentFromHex

Code written in script action utility of Live Agent VA topic:

(function execute() {

vaVars.LiveAgent_liveAgentFromHex='Yes';

gs.log("LAH1: "+vaVars.LiveAgent_liveAgentFromHex);

vaSystem.connectToAgent();

gs.log("LAH2: "+vaVars.LiveAgent_liveAgentFromHex);

})()

Variables tab while testing Live Agent VA topic:
Showing value of LiveAgent_liveAgentFromHex as -(NULL)

Logs tab while testing Live Agent VA topic:
LAH1: Yes
LAH2: Yes

Could someone assist me in understanding why the value isn't being set to the context variable despite being captured in the logs?

[Kumar Premankit]

Though information provided seems not enough I might suggest few things.

1- Look at the scope and how you reference your script include. 

2- Print the various objects of vaVars and observe what values are being set. 

I would love to understand what you are trying to do. I know script can be done to make decision but why not update the Topic to do same operation.