Transferring Virtual Agent to Live Agent

Brian Valente
Tera Contributor

Working on testing Virtual Agent chats and Live Agent chats

Is there a way to see how many Virtual Agents chats are waiting to transfer to a Live Agent chat? This would be when the end user sees "Routing to a live agent" in their chat.

1 ACCEPTED SOLUTION

Kumar Premankit
Tera Expert

All unassigned interactions are listed under Advanced Work Assignment -> Unassigned Interactions. This place you will see all items that are marked state as queued or pending accept. 

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1 REPLY 1

Kumar Premankit
Tera Expert

All unassigned interactions are listed under Advanced Work Assignment -> Unassigned Interactions. This place you will see all items that are marked state as queued or pending accept.