Troubleshooting Topic Blocks
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03-18-2022 07:25 AM
What is the best way to troubleshoot Virtual Agent topics. I entered close incident in the chat and I received an error. I want to know if there is something that I may have configured wrong. I do not have NLU enabled. Also I'm not sure if certain topics are specific to that setting being on. I am very early in the VA process and an trying to navigate through so thanks for any and all help.
I entered "close" in the chat and the topic Close Incident popped up and when I clicked the topic the error below is what came through.
"I'm having technical issues and won't be able to continue this conversation."
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03-21-2022 08:58 AM

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03-21-2022 10:26 AM
Also note that the "close incident" topic is tied to an actionable notification, so running the topic on its own may not work. It needs an Incident sys_ID in order to update (close) that Incident.